In a business world, there are many relation parties involved, such as suppliers that provides products & services; clients that purchase products & services.

This kind of relationship will have many issues that cause much complication during the transaction exchange. Either supplier is not able to deliver the products on time and with quality or service rendered with unsatisfactory expectation. On the other hand, clients are not paying the amount on time or high demand on their requirement.

The objective of a supplier is to provide services and focus heavily on  profit and loss.

Contrary, a client or customer objective is to pay supplier a fee and try to consume as much of services from the supplier. The focus is more on productivity, service to internal customers.

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