It is important to be able to communicate clearly, to be able to convey information to others. As managers or leaders, we have to do this throughout the day. However, it is equally important to be able to receive information – from your team as well as your stakeholders. Most of us have learned that we can’t hear if we are talking, so we let others talk and we listen to what they say.

Yet what your team do not say is just as important as what they do say. Managers have to develop the ability to listen to what the team is not saying and dig through that to get to the truth. Otherwise manager will have the false perception that the team is doing fine – right up to the minute we are fired and replaced by someone who can be effective. So Listen To What They Are Not Saying and be a better manager.