Have you consider that is email the best communication tool in a Corporate environment?
Many arguments started from emails. There is no vocal, no facial and no visual, thus the recipient will receives different message signals.
You not pick up the phone and do a call; face-to-face meeting to resolve the problem or whatever issues that may arises. Is it because of status that a phone call cannot be made?
Many a times, people are using emails as a form of document proof to nail one’s down for commitment. With my limited knowledge, in legal, it is harder to file for a law suit if there is insufficient or proper documentation to support your argument. Thus many people will use email to transmit message.
Communication in email or texting may not be as clear as providing an example.
Sender may be able to write a very lay-man simple message. However, there are still some recipients may not be able to understand the way you want the message to be transmitted or relay. Not to mention about the language proficiency. It is good to improve or enhance the message by giving examples (pictures, previews, FAQ, anecdotes, scenarios etc). By showing a typical example will also set the ground rules that this is what the sender is expecting the recipient to react, responds.
Communication is the exchange of ideas, thoughts and feelings between two or more entities. If sender is aggressively transmitting a particular message, wonder has the sender ensure that the recipient really receives the message?
In all communications, never assume that your recipient will understand all the things that you say. 80% of message will kept in the brain after receiving it. After a few days, the message would have already reduced to less than 50% if not practiced what been received. Thus, do have a feedback from the recipient.
Firstly to check has the message been transmit to the other party. You may want to seek the recipient to explain one more time so that he understands and receives the correct message. Ask the recipient to provide a sample response or feedback.
Lessons Learned: Never think that your message is clear. How clear is your message clarity? Only recipient will knows.
Please share your comments and feedback.
2 thoughts on “Have you consider that is email the best communication tool in a Corporate environment?”
A very interesting post thanks for writing it!