Browsed by
Tag: keep track

Do You Know When To Escalate

Do You Know When To Escalate

It is 8:00 p.m., and Alex has been trying all day to get a technical expert to comment on the pre-sales proposal he must submit to the customer by tomorrow morning. The technical expert refuses to assist, saying he is too busy. Alex does not know what to do or who else to ask for help.   He finds out who the technical expert reports to, sends an email seeking intervention and finally goes home, hoping a response will come…

Read More Read More

Loading...