Handling Difficult People
Most of the people you encounter are usually pleasant and easy to get along with. But occasionally, you meet those who are not. How should you handle them? First, determine whether the person is truly difficult or merely annoying. For the merely annoying, it is usually best to ignore them. But truly difficult people are not only unpleasant, they are dangerous. An angry customer can get you fired or force the company to spend time and money trying to correct…