What is your Human Motivation?

Posted on 4 March, 2011 at 11:45 PM by with Leave a Comment

When I ask people to participate, not many people would want to.

But if I will to say, anybody who participates in the game or questions will have $50. Immediately, everyone starts to wake up, because there is a strong and interesting motivation.

Human beings behave the same. If they are not motivated, they will not participate and not cooperate with you. However, if both of you are having the same goal. Then you will see the motivation spikes up. The atmosphere starts to change.

Take for another example, a salesperson. The sales person is only keen to make sales in order to sustain his/her position in the company.  He/she is not keen in your internal affairs. Where there is opportunity to make sales, he/she will be there. Thus if you are interested to buy products/services from a salesperson, his/her service to you will be fantastic. He/she will give you all the information that you need so that it gives you the ease to buy service/products from him/her. Of course some salespeople will be-friend with you so that you can refer more deals to him/her.

Lessons Learned: Different people will have various interests / motivation to obtain certain objectives. Some interest is to sustain their employment position while some interest is to gain more power in the company. Whatever the motivation is, let’s achieve it.

Articles, Business Communication, Lessons Learned

Have you consider that is email the best communication tool in a Corporate environment?

Posted on 17 February, 2011 at 11:45 PM by with 2 Comments

Many arguments started from emails. There is no vocal, no facial and no visual, thus the recipient will receives different message signals.

You not pick up the phone and do a call; face-to-face meeting to resolve the problem or whatever issues that may arises. Is it because of status that a phone call cannot be made?

Many a times, people are using emails as a form of document proof to nail one’s down for commitment. With my limited knowledge, in legal, it is harder to file for a law suit if there is insufficient or proper documentation to support your argument. Thus many people will use email to transmit message.

Communication in email or texting may not be as clear as providing an example.

Sender may be able to write a very lay-man simple message. However, there are still some recipients may not be able to understand the way you want the message to be transmitted or relay. Not to mention about the language proficiency. It is good to improve or enhance the message by giving examples (pictures, previews, FAQ, anecdotes, scenarios etc). By showing a typical example will also set the ground rules that this is what the sender is expecting the recipient to react, responds.

Communication is the exchange of ideas, thoughts and feelings between two or more entities. If sender is aggressively transmitting a particular message, wonder has the sender ensure that the recipient really receives the message?

In all communications, never assume that your recipient will understand all the things that you say. 80% of message will kept in the brain after receiving it. After a few days, the message would have already reduced to less than 50% if not practiced what been received. Thus, do have a feedback from the recipient.

Firstly to check has the message been transmit to the other party. You may want to seek the recipient to explain one more time so that he understands and receives the correct message. Ask the recipient to provide a sample response or feedback.

Lessons Learned: Never think that your message is clear. How clear is your message clarity? Only recipient will knows.

Please share your comments and feedback.

Articles, Business Communication

Project Manager Ethics and Personal Development

Posted on 21 January, 2011 at 11:45 PM by with 3 Comments

In the process of managing a project, there will be times that the project team members may not be able to deliver what they are supposed to deliver. Team members could be internal team, vendors, and relevant stakeholders.

As a project manager, you need to be tactful and not get emotional over the matter. You need to look at things from the different perspective. Of course, this member is accountable for the project delivery delayed schedule. However, you should instead understand the situation and know why is there a delivery delay? Is there any dependable event that causes the team member not able to execute the activity? Find out the reason before coming to a conclusion.

Be sensible when communicating with project member who is not able to execute the activity on time. I suppose this team member is already feeling bad for not able to deliver the task or activity. Do remember that human beings do have feelings. If a Project Manager will to blame the team member, there will be some percussion. For some people, they will turn the remarks to energy and come out a better result the next time round. On the other hand, some member will keep these remarks in their heart and bear grudges against the Project Manager, thus causing unnecessary conflicts.

Instead follow a simple saying. “Reprimand in private, Recommend in public”.

This way, the team member will feel energized to perform better so as to get recognition from the project manager in future when he indeed outperform. Obviously, the project manager should know when to compliment (give carrot) and when to criticize (issue a cane).

There are also come special case, that the team member is trying to delay the project. As a Project Manager, you should try and see whats the rationale behind all this? Is it because of the true situation that not able to move forward or there is some hidden obstacles that not able to clear.

Project Manager has to come in and resolve the situation. Thus ethics do come in and not many Project Manager can really handle such things, including myself.

Articles, Business Communication
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